Summary
As an IT Apprentice, you will provide first line technical support across the business, helping users resolve IT issues and supporting Microsoft 365, devices, networks and digital systems. You will also gain experience in IT security, policy development, cyber compliance and emerging AI tools.
What you will do at work
- Provide first-line IT support, troubleshooting password resets, device setup, connectivity and general technical issues
- Support SharePoint and OneDrive access, permissions, synchronisation issues and user onboarding
- Help administer Microsoft 365, including user accounts, licences, Teams configuration and permissions
- Set up and maintain devices, asset registers and equipment, and support device lifecycle processes
- Support new starters with account setup, equipment and basic IT induction
- Log support requests, keep accurate records and escalate complex issues when needed
- Assist with VOIP system maintenance, troubleshooting and user setup
- Help maintain IT policies, procedures and documentation, and support cyber security compliance
- Assist with testing and introducing AI tools, and provide general operational support to other departments
- Develop an understanding of business processes, including invoice workflow tasks, basic transaction processing and other routine finance activities
Training
The successful candidate will be enrolled on the Level 3 Information and Communications Technician Apprenticeship, following the Support Technician pathway. The 18 month programme combines practical workplace experience with one day of college training per week. The apprentice will receive ongoing support from internal staff and external training partners to develop their skills and experience across the organisation’s hybrid IT support model.
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Patience
Qualifications
- GCSE English (A*-C or 9-4) – essential
- GCSE Maths (A*-C or 9-4) – essential
About this employer
Established in 1941, RK Bell Group is a proud third-generation, family-run business with a rich heritage built on quality, reliability, and expertise. For over 80 years, we have been a trusted name in the construction and infrastructure sectors, delivering excellence across the South West of England and Wales.
After this apprenticeship
On completion of the apprenticeship, there is possibility for further training within the industry.
Things to consider
You MUST be prepared to commit to your work and training for the duration of the apprenticeship. In some cases, you may be required to have a telephone interview with Yeovil College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier so please apply early to avoid disappointment.