Summary
The IT Apprentice provides first-line technical support across hardware, software, and networking systems while working toward a recognised IT qualification. This role offers hands on experience in resolving technical incidents, maintaining network and backup systems, and undertaking technical development projects.
What you will do at work
First-Line Technical Support:
- Provide 1st line technical support as the primary point of contact for end user issues
- Respond to IT support requests via phone, email, ticketing systems, or in person
- Document resolution steps and maintain accurate records within the IT Knowledge Base
Network & Connectivity Support:
- Troubleshoot network, Wi-Fi, VPN, and internet connectivity issues
- Assist with fundamental cabling, patch panel mapping, and switch port testing
- Support basic configuration and monitoring of local area network (LAN) devices and wireless access points
Systems & Infrastructure Maintenance:
- Assist with backup checks and disaster recovery procedures to ensure data integrity and business continuity
- Build, image, configure, and deploy desktop PCs, laptops, mobile devices, and peripherals
- Manage user accounts, access permissions, and distribution lists across Active Directory
- Perform routine maintenance, including software updates, antivirus deployment, and system patches
Professional Development & Personal Projects:
- Undertake personal projects and develop technical skills during quieter periods to expand core IT knowledge
Training
- This is a full time role, which requires 2 full-sessions with Leeds City College per month, 1 session is taught at Print Works Campus, the second is taught remote/online
Requirements and skills
Skills
- Communication skills
- Attention to detail
- Demonstrable passion for IT
- Skilled in Microsoft Windows
- Understand hardware & Wi-Fi
Qualifications
- GCSE English (4) – essential
- GCSE Maths (4) – essential
About this employer
Based in Batley, Wakefield. We are ideally located to provide IT support in Leeds, Doncaster, Huddersfield, Sheffield, Wakefield and surrounding areas in the Yorkshire region. With 18 years of continuous operation we offer one of the most desirable specializations – Experience.
After this apprenticeship
- A full-time permanent contract is highly likely upon completion of the apprenticeship