Summary
Join our US Casualty team as a Broker Support Apprentice and gain hands-on experience in insurance. Working across sectors including Transportation, Construction, Manufacturing, and Food & Beverage, you will develop industry knowledge and support broking activities while completing a Level 3 Insurance Practitioner Apprenticeship and Cert CII.
What you will do at work
Support the team:
- Provide essential administrative support to the division to keep operations running smoothly.
- Maintain our electronic filing system accurately and on time.
- Use key documentation and follow departmental procedures carefully.
- Provide ad hoc support to your Team Lead and colleagues when required.
- Take on additional tasks when needed to help the team succeed.
Work with Clients and Business:
- Collaborate with colleagues to manage new and renewal business, mid-term amendments, and client enquiries professionally and efficiently.
- Work with brokers and team members to understand client needs and support broking strategies.
- Answer questions and solve problems for clients quickly and professionally.
- Help resolve issues and handle complaints with confidence and care.
Contribute to Performance and Quality:
- Assist in setting and tracking sales targets, for yourself and the wider team.
- Check your work and your team’s work to make sure it’s top quality.
FCA Conduct Rules:
Under the Senior Managers and Certification Regime the FCA and Aventum expects that:
- You must act with integrity.
- You must act with due skill, care and diligence.
- You must be open and cooperative with the FCA, the PRA and other regulators.
- You must pay due regard to the interests of customers and treat them fairly.
- You must observe proper standards of market conduct.
- You must act to deliver good outcomes for retail customers.
Training
Insurance Practitioner Level 3 Apprenticeship
Requirements and skills
Skills
- Communication skills
- Organisation skills
- IT skills
- Team working
- Problem solving skills
- Attention to detail
Qualifications
- GCSE Maths (4-9) – essential
- GCSE English (4-9) – essential
- GCSE IT (4-9) – desired
About this employer
Consilium, part of the Aventum Group, is an established Lloyd’s of London Broker that embodies a culture of inspiration and innovation. Powered by the commitment of our people, our united vision and collective determination, make an unquestionable difference. Driven by independence, we make decisions for our team and clients, not external shareholders – inspiring action, challenging the status quo and seizing opportunities along the way. At Consilium, excellence is not a destination but a journey we undertake together. At the heart of Aventum are our people. Working together in dynamic, service-focused teams, we prioritise our customers in everything we do. Collaboration fuels our success, courage drives our innovation and continuous improvement keeps us ahead in a rapidly evolving industry. Our shared commitment is to revolutionise insurance for the better, one day at a time. We also believe that investing in our people is investing in our future. By empowering people across the Group to develop their careers, advance within the Group, and embrace new challenges, we build an environment where growth and learning never stop. Our competitive benefits package, offered via a flexible benefits platform, reflects this. Beyond core benefits, employees have the freedom to tailor their benefits to meet their individual needs, supporting their unique goals and ambitions.
After this apprenticeship
Excellent progression available within the company. This may lead to a permanent position with employer and future progression.
Things to consider
We are proud to be an equal opportunities employer, with 93% of employees saying they can be themselves at work. We welcome applicants from all backgrounds and foster an inclusive culture. We recognise the importance of flexibility and offer hybrid working. Reasonable adjustments are available throughout the recruitment process.