Summary
Our Commercial & Schemes team helps businesses of different sizes find the right insurance to protect them from a wide range of risks.
As an apprentice, you’ll work alongside account handlers who look after existing clients, delivering exceptional customer service and assisting them with their insurance policies.
What you will do at work
- Learn the foundations of commercial insurance and how an Account Handler supports clients.
- Draft clear and professional email correspondence for clients and insurers.
- Build confidence speaking with clients and insurers, helping to answer queries and gather information, both via email and during phone calls.
- Help gather and share the information needed to manage policies and support client requests.
- Support with maintaining accurate and up-to-date client records.
- Build long-term relationships and provide excellent customer service.
- Learn how amendments to insurance policies are managed as well as the policy renewals process.
Training
Insurance Practitioner Level 3.
Requirements and skills
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Logical
- Team working
Qualifications
- GCSE English (4) – essential
- GCSE Maths (4) – essential
About this employer
Howden is a global insurance group with employee ownership at its heart. We’re experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees and spanning 56 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.
After this apprenticeship
Our apprentices join Howden on permanent contracts from day one. After successfully completing the 18-month programme, you’ll transition out of the apprenticeship and continue developing your skills, expertise and career within your chosen area of the business.