Summary
Our Product Governance team helps make sure insurance products continue to meet customers’ needs and provide fair value.
As an apprentice, you’ll learn how products are reviewed, analyse data and customer feedback, spot trends and risks, and help shape improvements that deliver better outcomes for customers.
What you will do at work
- Build your knowledge of insurance products and the regulations Howden must follow.
- Learn how insurance products move through their life cycle, from initial design and launch to review, improvement or withdrawal.
- Support regular reviews to check that products meet the needs of their intended customers and continue to offer fair value.
- Review information including claims data, customer survey results, satisfaction measures and complaints.
- Help compare product performance and customer outcomes against relevant regulatory expectations.
- Collaborate and gain exposure to colleagues across broking, claims, insurers, risk, compliance and other areas of the business.
Requirements and skills
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- GCSE English (4) – essential
- GCSE Maths (4) – essential
About this employer
Howden is a global insurance group with employee ownership at its heart. We’re experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees and spanning 56 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.
After this apprenticeship
Our apprentices join Howden on permanent contracts from day one. After successfully completing the 18-month programme, you’ll transition out of the apprenticeship and continue developing your skills, expertise and career within your chosen area of the business.