Summary
- Paid workplace experience with off-the-job training
- It offers a highly practical, debt-free launchpad into the corporate world, making it an excellent alternative to university or traditional classroom-based courses
What you will do at work
- To contact customers to arrange engineers’ jobs – Via mmail / telephone
- Managing client’s portals to ensure KPI’s are met
- Scheduling
- Administrative duties
- Booking hotels for engineers
- Input data on database and creating excel sheet for client
- Raising quotes for remedial works following job completions
- Verifying completed works meet client’s needs
- Ensuring engineers have jobs available to complete
- Uploading sample certification following testing at the lab.
- Invoicing
Training
- Training will be on-the-job, you will be trained by your manager or mentor and have a monthly masterclass with the training provider.
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- GCSE English (4 or above) – essential
- GCSE Maths (4 or above) – essential
About this employer
- We are in the business of keeping your water systems safe. With over 30 years of experience in legionella control, we are an award-winning provider of water safety services and products.
After this apprenticeship
- A Helpdesk Coordinator
Things to consider
- Answering calls and correspondence
- Administration skills
- Excellent verbal communication skills
- Customer service skills
- To be able to use a computer and the main software packages competently
Employee benefits
- Pension
- Full time role once you have completed the apprenticeship.
- Free onsite parking