Summary
Juzo is excited to offer an apprenticeship providing an excellent opportunity to begin a successful career in Customer Services.
Working as part of our Customer Services Team, you will develop a range of skills including order processing, customer communication, telephone technique, problem solving and customer enquiries.
What you will do at work
- Accurately enter and process detailed customer orders using internal systems
- Check order information and customer account details before processing
- Respond professionally to customer emails, including order and general enquiries
- Learn processes in the Logistics department and support them as required to meet business needs
- Answer incoming telephone calls to provide customer support
Training
- Monthly workshops delivered by Warrington & Vale Royal College
- One-to-one tutorials and workplace assessment visits
- Ongoing support to help you develop the knowledge, skills, and behaviours required to achieve the qualification
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Positive attitude
Qualifications
- GCSE English (5) – essential
- GCSE Maths (5) – essential
About this employer
We are a growing, international brand and manufacturer of medical devices. Our UK Head office is in Warrington. Joining the team means becoming a valued member of a close-knit, family-oriented business where you can contributes to the success and growth of the Company whilst making a valuable impact on people’s quality of life.
After this apprenticeship
- During this apprenticeship, you will gain the skills and experience required to progress within a career in Customer Services as an Adviser which can then progress to a Senior Adviser and eventually to Team Leader or Manager positions
Employee benefits
- 25 days holiday
- Non-contributory pension
- Private medical insurance
- Health cashplan