Summary
We are looking for a motivated and enthusiastic Customer Service Practitioner Level 2 Apprentice to join our team. This is an excellent opportunity for someone starting their career and wishing to gain valuable workplace experience while studying towards a nationally recognised apprenticeship qualification.
What you will do at work
- Welcoming customers into the showroom and providing a friendly, professional first impression
- Assisting customers with product enquiries and helping them find suitable tile solutions
- Answering telephone calls and responding to customer emails.
Supporting the processing of online orders and customer enquiries - Learning about our product ranges, stock availability and promotional offers
- Assisting with order preparation and liaising with the warehouse team
- Supporting delivery scheduling for local and national customer deliveries
- Processing sales transactions and maintaining accurate records
- Helping to resolve customer queries and complaints in a professional manner
- Maintaining showroom displays and ensuring products are presented attractively
- Using business systems and technology to support customer service activities
- Working collaboratively with colleagues across all departments
- Following company policies relating to health and safety, data protection and customer service
Training
- Training is hybrid and delivered in working hours
- Sessions are monthly lasting approx. 3 hours
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Physical fitness
Qualifications
- GCSE English (A* – C / 9 – 4) – essential
- GCSE Maths (A* – C / 9 – 4) – essential
About this employer
We are a successful family-run tile merchant serving homeowners, tradespeople, interior designers, house builders and commercial customers. Operating from a retail showroom and off-site warehouse, we supply high-quality wall and floor tiles, tiling accessories and associated products throughout the local area and across the UK.
Alongside our busy showroom and trade counter, we operate a growing e-commerce department, processing online enquiries and orders nationwide. We pride ourselves on delivering exceptional customer service and expert product knowledge to every customer.
After this apprenticeship
- Scope for progression and promotion within the company for the right person
Things to consider
- Must have a driving license
- There will be some heavy lifting and showroom cleaning and maintenance
- Role can be labour intensive