Summary
To provide support to the Licensing Team to meet high service demand.
The function of this post is to provide assistance and support in answering customer queries within the Licensing Team in Regulatory Services, and in particular assisting the Taxi Licensing Training Officer.
What you will do at work
To be trained to answer all enquiries in a timely, courteous, and professional manner, ensuring that customer needs are clearly understood, and those enquiries are followed through to conclusion, through the use of effective problem solving and interpersonal skills.
To use own initiative and problem-solving skills to deal with enquiries via a range of communication methods including face to face, telephone, and email.
To be first point of contact for the public and other service users that have made enquiries or requests for services and to ensure they are received and recorded correctly.
To work as part of a team to handle difficult or sensitive issues and customer complaints effectively.
To communicate effectively with customers and take responsibility for keeping accurate and up to date records in accordance with appropriate standards, procedures and quality management systems of the service.
Training
Face to face workshops every month on the work premises.
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
Qualifications
- GCSE English (A-C/4 or above) – essential
- GCSE Maths (A-C/4 or above) – essential
About this employer
Here at Solihull Council we want to ensure that all our citizens have an equal chance to share in Solihull’s success. We do this by putting our customers at the heart of everything we do. We recognise that our employees are the key factor in achieving our vision. As such, we are always on the lookout for talented individuals, who want to make a real positive difference to people’s lives and can help us to continue building on our success.
After this apprenticeship
There is no guarantee of a permanent role at the end of the apprenticeship but there is the opportunity to apply for any relevant internal vacancies.