Summary
A Customer Service Apprentice provides support to customers while developing the skills, knowledge, and behaviours needed for a career in customer service. Working alongside experienced colleagues, the apprentice learns how to deliver excellent customer experiences, resolve enquiries, and build positive relationships with customers.
What you will do at work
- Respond to customer enquiries by phone, email and face to face.
- Provide accurate information about products, services and processes.
- Assist in resolving customer issues and complaints professionally.
- Process customer requests, orders and records accurately.
- Maintain customer databases and administrative records.
- Work collaboratively with colleagues across different departments.
- Develop communication, problem-solving and organisational skills.
- Follow company procedures, policies and service standards.
- Complete apprenticeships training and coursework alongside practical work experience.
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- GCSE Maths and English (4) – essential
About this employer
Oakland International is a multi-award-winning, family-owned business operating across the UK and Ireland, specialising in temperature-controlled logistics UK and integrated food logistics UK solutions.
After this apprenticeship
A Customer Service Apprenticeship is an excellent starting point for a long-term career within the business. Following successful
completion of the apprenticeship, employees who demonstrate commitment. strong performance, and a positive attitude may
have opportunities to progress into a variety of roles, including:
- Customer Service Advisor
- Senior Customer Service Advisor
- Customer Service Coordinator
- Customer Service Team Leader
- Customer Service Manager