Summary
Delivering outstanding customer service while supporting office organisation and communication through effective administrative duties. This role puts you at the centre of both the team & the customer experience — you’ll ensure every interaction is positive, professional, and efficient, helping to create a welcoming environment for everyone.
What you will do at work
Duties & Responsibilities:
- Keeping computer databases up to date
- Processing orders
- Printing and collating job bags for production
- Assisting management with daily tasks, basic quality checks & BRC requirements
General Admin duties which may include:
- Answering phones
- Filing
- Sending of post
- Learning about the company and available products/services
- Preparing meeting rooms by setting up chairs and getting refreshments
- Being ready for any other administrative tasks that are required
Training
- The apprentice will be in the workplace five days per week and will be visited by a college tutor once a month
- Customer Service Practitioner Level 2 Apprenticeship, including Functional Skills in English and maths if required
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
Qualifications
- GCSE English (4 or above) – essential
- GCSE Maths (4 or above) – essential
About this employer
The Encore Group are the UK’s largest independent manufacturer of printed envelopes. We also have a thriving, rapidly growing Packaging Solutions business and also a Commercial Print arm. Encore Packaging Solutions print and manufacture solid board packaging for the Food, Retail and Luxury Goods markets and have built a growing reputation on supplying our customers with quality products matched by exceptional customer service. Our aim is to provide a quality product to the individual requirements of our customers, to specification and on time, every time.
After this apprenticeship
- Upon sucessful completion of the apprentice there is the possibility of full time employment with the opportunity to achieve further qualifications
Employee benefits
- Annual quality bonus
- Contributory pension scheme
- Private healthcare scheme
- Non-contributory life insurance scheme
- Employee assistance programme