Summary
Admin & Customer Service: This is an exciting opportunity to gain valuable hands-on experience in administration and customer service within a busy office environment. You will support the day-to-day running of the business, communicate with customers professionally, and develop a wide range of skills throughout your apprenticeship.
What you will do at work
- Support a range of activities that inform young people and stimulate an interest in STEM
careers - Promote HETA at school assemblies, careers events and other school activities
- Creating practical activities and deliver them to schools to promote engineering
- Maintain a full database of school and college contacts.
Training
The Level 3 Advanced Apprenticeship in Customer Service Specialist includes:
- Level 3 Standard in Customer Service Specialist
- Level 2 Functional Skills in Mathematics (if applicable)
- Level 2 Functional Skills in English (if applicable)
You will attend a half-day training session with HBTC, where you will develop your customer service knowledge and skills, and work towards any required Functional Skills qualifications (where needed). Additional off-the-job training and an End Point Assessment will also form part of the Apprenticeship.
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Qualifications
- GCSE English (4) – essential
- GCSE Maths (4) – essential
About this employer
HETA is a not-for-profit charity ‘Group Training Association’ which delivers Apprenticeships and both standard and bespoke upskill training courses. The organisation was established over 50 years ago, in 1967 by a group of local companies who knew it was essential to bridge the gap between industry and education.
After this apprenticeship
This apprenticeship offers an excellent opportunity to develop valuable skills, knowledge, and workplace experience. Upon successful completion, there may be opportunities for permanent employment, career progression within the company, or progression onto higher-level qualifications or further education.
Things to consider
Passing a DBS check.
Have a full, UK driving licence and access to a vehicle daily.