Summary
Join a friendly Epsom dental practice as a Customer Service Apprentice. You’ll welcome patients, manage appointments, answer enquiries, take payments and provide excellent customer service, while gaining valuable experience and a recognised Customer Service qualification.
What you will do at work
The apprentice will greet and check in patients, answer calls and enquiries, book and amend appointments, manage the appointment diary, send patient reminders, process payments, update records, support NHS and private treatment administration, manage recalls and referrals, and provide general reception and administrative support to the dental team.
Requirements and skills
Skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
About this employer
Epsom Dental Centre is an established dental practice based in the heart of Epsom, Surrey. The practice provides a range of dental services to patients and is committed to delivering a friendly, professional and high-quality patient experience.
The practice is located at 37 Waterloo Road, Epsom and has been providing dental care to the local community for many years.
After this apprenticeship
Potential progression could include Customer Service Advisor, Customer Service Administrator, Receptionist, Office Administrator, Senior Customer Service Advisor, Team Leader or Customer Service Manager. Further training and experience could also lead to progression into wider business or management roles.