Summary
A fantastic opportunity to work for a prestigious company utilising your Customer service skills, as part of your role you will be, handling customer enquiries via incoming and outgoing telephone calls and booking service visits, selling of repair plans, extended warranties and accessories where appropriate, an exciting and varied role.
What you will do at work
Our client strives to improve your quality of life at home through their exceptional brands, high-class products, and exceptional solutions. They are home to both globally established Appliance Brands, such as Bosch, Siemens, Gaggenau and Neff and they offer consumers digital services and sustainable solutions to improve their daily lives.
Key responsibilities:
- Handling customer enquiries via incoming and outgoing telephone calls and booking service visits
- Ownership of customer enquiries and follow-through to completion
- Promoting products and services with the aim of generating income for the business and improving customer loyalty
- Selling of repair plans, extended warranties and accessories where appropriate
- Meeting agreed targets set
Person specification:
The apprentice will be required to work with a high level of customer service and be flexible in their approach to their role. The company place great importance on meeting targets set by working as part of a team, comprising regular attendance, punctuality and professionalism. This will be underpinned by on-the-job training for products and policies and full support for an Apprenticeship in Customer Service and Functional Skills (if needed).
Training
- Customer service level 2 qualification
- Onefile
- VLE
- 4 hours of dedicated training time every week
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
Qualifications
- GCSE English (4/C) – desired
- GCSE Maths (4/C) – desired
About this employer
A Company that strives to improve your quality of life at home through their exceptional brands, high-class products, and exceptional solutions. They are home to both globally established Appliance Brands* , such as Bosch, Siemens, Gaggenau and Neff,, they offer consumers digital services and sustainable solutions to improve their daily lives. They are now looking for an apprentice to join their friendly team in Corby, Northants.
After this apprenticeship
- Possible full time permanent position upon completion of the apprenticeship