Summary
Motability Operations Ltd is recruiting a Customer Service Apprentice to join our team on a full time basis in Bristol.
During this 15 month apprenticeship, you will gain hands on experience, develop new skills and contribute to a range of customer focused teams. This role is full time and office based.
What you will do at work
You will start your apprenticeship in our Vehicle Licensing and Documentation team. Here you will learn about licensing all Motability Scheme vehicles, including registration, taxation and administration processes, alongside the end of contract dispatch process. This is a manual and process driven role.
You will then move to our Application Support team. Here you will support the application process and help manage the return of vehicles at the end of contract. This is where you will begin taking calls.
You will spend three to four months in each team to understand how they positively impact the customer and dealer journey. These teams support the business Monday to Friday from 8am to 5pm.
During this stage of your apprenticeship, you will:
• Make and receive telephone calls. Training will be provided
• Manage vehicle documentation before and after agreements
• Process manual dispatch within the vehicle documentation team
• Manage vehicles that have not been returned on time
• Support the correction of customer agreements
Once you have completed these placements, you will move into our Application Experience Team, working 9am to 5pm.
As part of our Customer Services department, you will support the application process for both car dealers and Motability Scheme customers. You will help deliver an excellent end to end service for our customers.
During this stage, you will:
• Take calls from customers and dealers
• Guide first time customers through the application process
• Support existing customers back onto the Scheme
• Develop strong customer service skills
• Receive one to one coaching each month to support your development
You will build both personal and professional skills throughout this apprenticeship, giving you the opportunity to thrive in a customer service role.
Training
Alongside your role, you will enrol onto Customer Service Level 2 with South Gloucestershire & Stroud College. You will spend 20% of your working time on off the job learning.
The college will come to support you in your place of work so no travelling to college required.
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Non judgemental
Qualifications
- GCSE English (4/C and above) – essential
- GCSE Maths (4/C and above) – essential
About this employer
About us
We’re the company behind the Motability Scheme. We exist to deliver smart, sustainable solutions that improve our customers’ mobility in a fast-changing world. We’re the UK’s largest car leasing company and we help over 860,000 people get on the road.
We employ over 1800 people, across London, Bristol, Edinburgh, and Coalville. We know our people are key to our success, so we aim to create an environment that allows our employees to flourish. We look for highly motivated people with a combination of commercial sense and real enthusiasm to meet our customers’ needs.
What we do
We lease a wide range of tailored mobility solutions to people who receive of one of the Government’s qualifying mobility allowances. Our customers choose a car, Wheelchair Accessible Vehicle (WAV), scooter or powered wheelchair that best suits their needs. We take care of their insurance, breakdown, servicing and more, as part of our worry-free package.
At the end of the lease, our customers can exchange their vehicle for a brand-new model. Each year we sell and move around 200,000 cars. This makes us the largest supplier of single-source vehicles back into the used car market.
The Scheme has been providing affordable, worry-free motoring for over 45 years. We pride ourselves on delivering outstanding customer service, with an independent customer satisfaction rating of 9.4 out of 10.
After this apprenticeship
After completing your apprenticeship, we are keen to continue supporting your personal and professional development, working with you to build your skills and progress your career within the organisation.
Things to consider
You will need or have the following:
- Basic computer skills
- Right to work in the UK
- To have not previously studied the course content for Customer Service Level 2