Summary
GPC Industries seeks a Customer Service Administrator Apprentice. Gain a recognised qualification and experience while supporting customers, distributors, and colleagues and developing office and communication skills. We supply quality workplace products across the UK and Ireland, focusing on excellent service and strong relationships.
What you will do at work
- Answering telephone calls and directing enquiries.
- Responding to customer emails professionally and efficiently.
- Processing customer orders and updating internal systems.
- Supporting the sales and customer service teams with administrative tasks.
- Maintaining accurate customer records and filing systems.
- Liaising with customers regarding delivery schedules and order updates.
- Assisting with general office administration.
- Building positive relationships with customers and colleagues.
- There will be some days where you would be attending Boston College.
Training
The Customer Service Apprenticeship will take you 15 months to complete, and is accomplished in the workplace.
You will be expected to attend college at least fortnightly throughout the year where you will receive one-to-one support from your assessor and functional skills tutors.
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
- Patience
Qualifications
- GCSE English (4 and above) – essential
- GCSE Maths (4 and above) – essential
About this employer
GPC Industries is looking for a friendly, enthusiastic, and motivated Customer Service Administrator Apprentice to join our busy office team. This is an excellent opportunity for someone looking to begin their career in administration and customer service while gaining a recognised qualification and valuable workplace experience. You will become an important part of our team, support customers, distributors, and colleagues while developing a wide range of office and communication skills. GPC Industries is a leading manufacturer and supplier of workplace products, serving customers throughout the UK and Ireland. We pride ourselves on delivering excellent customer service, quality products, and maintaining strong relationships with our customers and distributors.
After this apprenticeship
GPC Industries is a growing and successful business that values its people and invests in their development. For the right candidate, this apprenticeship offers excellent opportunities for progression and career development within the company. Many of the skills gained in this role can lead to future opportunities in customer service, sales administration, account management, and other office-based positions. We are looking for someone who is eager to learn, keen to develop their career, and ready to become a valued member of our team.
Things to consider
GCSEs (or equivalent) in English and Maths or is willing to work towards achieving them as part of the apprenticeship.