Summary
An exciting opportunity to start a career as a Cruise Specialist. Working alongside our experienced cruise sales team, you’ll learn how to help customers plan and book their perfect cruise holiday, while completing a nationally recognised apprenticeship qualification with our training partner. No previous sales or travel experience required.
What you will do at work
- Respond to customer enquiries by phone, email and live chat in a friendly and professional manner.
- Learn to research and quote cruise holidays, including flights, hotels and transfers, using our booking systems.
- Follow up quotes and enquiries to help convert them into bookings.
- Keep accurate customer and enquiry records in our CRM.
- Support the sales team with booking administration, documentation and amendments.
- Build product knowledge of cruise lines, ships and destinations.
- Work towards individual and team sales targets, as your skills develop.
Training
- This apprenticeship forms part of a formal qualification. On successful completion, you will achieve a Level 3 Travel Consultant qualification, which will be added to your digital achievement record.
- Working with our chosen training provider, you will be assigned a specialist Travel Assessor who will support you throughout your apprenticeship, ensuring you have a rewarding, enjoyable and enriching learning journey.
- Training will be delivered online and face-to-face, both individually and in group sessions, providing a varied and engaging learning experience.
- You will be allocated 6 hours per week within the workplace to dedicate to your qualification, with full support from your manager and assessor.
- By learning directly from industry specialists and experienced colleagues, you can become a fully qualified Travel Consultant in just over 12 months.
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
Qualifications
- GCSE Maths and English (C/4 or above) – desired
About this employer
Paramount Cruises is an independent, award-winning cruise specialist based in the heart of London. Having helped more than 20,000 customers enjoy cruise holidays around the world, our experienced
team combines personal service with first-hand knowledge of ships, destinations and cruise lines.
As a member of CLIA and part of the Moresand Group, which has nearly 40 years of travel industry experience, we have established strong relationships with the world’s leading cruise lines. Our
partnerships with airlines including British Airways, Virgin Atlantic and Emirates also help us create complete cruise holidays combining flights, hotels, transfers and memorable experiences ashore.
After this apprenticeship
On successful completion of the Travel Consultant Level 3 apprenticeship, you may be offered the opportunity to complete a further qualification that will enhance your skill set. The next steps will be discussed in your 1-2-1’s.
Things to consider
- A genuine interest in travel
- Confident telephone manner
- Good interpersonal skills
- Eager to learn and take on feedback
Employee benefits
- Familiarisation trips
- Ship visits and cruise line training
- Staff travel discounts
- 22 days holiday