Crew Member Apprenticeship in Accrington at Hyndburn Borough Council

Summary

Hyndburn Borough Council are recruiting crew members to work in the Town Hall/Market Hall food courts. Candidates will learn all aspects of the job role and be employed by Hyndburn Borough Council.

What you will do at work

• Serve customers at the bar, including serving drinks, handling cash and card transactions,
  operating the till and reconciling floats.
• Serve alcohol responsibly and in line with the premises licence and the Licensing Act 2003, including age verification (Challenge 25) and refusing service where appropriate, reporting concerns to the Duty Manager.
• Support cellar operations including changing barrels and line cleaning under the
  supervision of the Duty Manager.
• Collect glasses, wash glassware and maintain cleanliness of the bar, seating areas and
  public spaces.
• Serve food and beverages, ensuring excellent customer care, efficient service and the
  accurate communication of allergen and ingredient information to customers.
• Assist with event setup and breakdown including furniture, staging, sound equipment,
  decorations and signage.
• Support front-of-house operations during events including ticketing, meet-and-greet,
  crowd management, stewarding and visitor information.
• Work with performers, artists, sound engineers and event organisers to ensure smooth,
  safe delivery, and support sound, lighting and technical requirements as needed.
• Assist in the kitchen with food preparation, plating, garnishing and basic cooking tasks as
  required by the Sous Chef, maintaining food hygiene and allergen-handling standards.
• Support pot wash and dishwashing operations, and assist with stock rotation, deliveries
  and cleaning of kitchen equipment ensuring kitchen hygiene standards are maintained.
• Maintain cleanliness and housekeeping across all areas of the market, including toilets,
  public areas, back-of-house, trader stalls and event spaces.
• Support trader relations by providing information to visitors, assisting traders with
  operational queries and helping to create a positive trading environment.
• Perform cash handling and basic financial duties (such as till operation) in accordance
  with Council procedures.
• Support security and safety protocols, including emergency and evacuation procedures,
  and report incidents, accidents, hazards and concerns to the Duty Manager promptly.
• Undertake general venue duties including cleaning, pot wash, glass collecting and any
  other tasks required to maintain operations.
• Participate actively in training, apprenticeship programmes (where relevant) and
  continuous professional development to build skills across bar, kitchen, events and general duties.
• Support and share knowledge with less experienced team members, apprentices and
  work experience placements, encouraging high standards in a supportive, nonsupervisory
  capacity.
• Work flexibly across all areas of the Market and at Accrington Town Hall as the portfolio expands.
• Undertake such other duties as may be reasonably required, commensurate with the grade and scope of the post.

Training

• Training will predominantly be Work based learning-in the workplace.
• Some Online learning will also take place.

Requirements and skills

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Number skills
• Team working
• Physical fitness

Qualifications

• GCSE English (4) – desired
• GCSE Maths (4) – desired
• Food Hygiene Food Hygiene (Level 2) – desired

About this employer

Hyndburn Borough Council is at the forefront of an incredible transformation. The borough, comprising of Accrington and the surrounding market towns, is currently experiencing unprecedented levels of regeneration that is delivering real and substantial improvements to our quality of life.

As the borough flourishes, so does our dedication to providing local services that make a real difference to the lives of our residents, whom we are proud to serve.

After this apprenticeship

• Dependent on successful completion, apprentices may be able to apply for roles across the Council and progress within their departments.

Employee benefits

• 25 days holiday per annum with an additional 2 after 1 years service and 5 days extra after 5 years continuous service. 8 days bank holidays.
• Pensions scheme
• Continuous learning and development.
• 24/7 Employee Assistance Programme.
• Leave (holiday) purchase scheme.
• Reduced leisure membership.
• Access to discounts.