Summary
We have a great opportunity for a Business Administration Apprentice to join an established transport company based in Wednesbury. We are looking for an ambitious individual to join the customer service side of a very busy transport environment.
What you will do at work
- Answering customer queries via emails or on the Telephone
- Data entry
- Liaising with colleagues in different departments or depots
- Account management
- KPI reporting
- Using various computer systems, Microsoft/Azyra/Transport Exchange/ Subby portals
- Chasing up information from customers
- Inputting customer jobs onto the system
- General admin duties – Pods inputting/scanning/
Training
An apprenticeship includes regular training with a college or other training organisation. Off-the-job training will follow the time allocations outlined in the Occupational Standard.
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
Qualifications
- GCSE English (C/4 or above) – essential
- GCSE Maths (C/4 or above) – essential
About this employer
At Hales Freight we are the freight provider of choice for a large number of Irish and European exporters who partner with Hales to ship and deliver their goods to the UK daily. Speed, reliability and care have positioned us as one of the most well recognised and largest freight companies in Ireland for UK shipments.
We run a guaranteed service nightly from Ireland to the UK and can provide next day delivery. We handle the majority of our UK shipments in our new state of the art 35,000sqft warehouse in Dublin.
Our UK depots are strategically positioned throughout the UK. They provide us with full coverage and are located in Wednesbury, Widnes and London. Our depots and entire fleet are owned and staffed by us allowing us to provide customers shipping to the UK with the fastest routes and best customer service.
As one of Ireland’s most well established shipping companies we have a longstanding, 40 year relationship with Irish Ferries and P&O shipping from Dublin to the UK landing in either Holyhead Port or Liverpool Port, depending on the destination and what Hales depot in the UK will handle the consignment most efficiently.
Ireland to UK Express Shipping: Collection available anywhere within Ireland to be shipped on our premium night service from Dublin port to either Holyhead or Liverpool port to arrive the next morning for collection and delivery by Hales personnel in the UK.
After this apprenticeship
The opportunity to gain full-time permanent employment and to progress within the organisation.