Summary
To support the Customers and the department with administration duties.
To deliver a professional, timely, efficient and friendly service to our customers both internal and external.
What you will do at work
- To maintain all Customer records and documentation.
- To maintain online customer records accurately.
- To help with production and collation of reports for Head of Customer Relations.
- To provide support and assist where possible in answering and resolving day to day customer queries, including opening the post, answering the telephone and responding to emails.
- Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line.
- To comply at all times with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour.
- Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time.
Training
Working towards completing Level 3 Business Administration Apprenticeship standard. Work based learning with attendance at Hertford Regional college once per month for taught sessions with Assessor.
Requirements and skills
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Adaptable
Qualifications
- GCSE English (4-9) – essential
- GCSE Maths (4-9) – essential
About this employer
Established in 2016, C&R Building Solutions provides specialist roofing, scaffolding and groundworks services for housing associations, local authorities and principal contractors.
After this apprenticeship
There will be opportunities for progression and a permanent position subject to performance.
Things to consider
Long periods on the computer, answering phone calls, dealing with residents.