Summary
Join our friendly, established packaging team in Leominster as a Business Administrator Apprentice. You will gain hands-on experience across order processing, customer support, and sales administration, developing valuable commercial office skills.
What you will do at work
- Process incoming customer orders, create delivery notes, and issue invoices using internal office software
- Answer incoming telephone calls, making calls to suppliers to chase for answers when requested, handle customer inquiries, and direct queries to the relevant team members
- Liaise with existing customers and suppliers via email and phone
regarding lead times and delivery schedules - Maintain and update customer records, pricing files, and CRM
databases with accurate order information - Support the commercial and management team with general
administrative tasks, correspondence, and filing - Using online tools and software to generate quotes, emailing
potential clients to assist the sales team
Training
- Formal training is delivered at HWGTA, located at Holmer Road, Hereford HR4 9SX
- You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote
- Additional training for functional skills in English and maths will be undertaken if needed
- You will receive monthly visits from your assigned Learning and
Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions - They will also prepare you for your End Point Assessment to gain your Administration Assistant qualification
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- GCSE English (A*-C/ 4-9) – desired
- GCSE Maths (A*-C/ 4-9) – desired
About this employer
PSL (Polythene Solutions Ltd) is an established flexible packaging specialist
based in Leominster, supplying bespoke polythene films, bags, and
industrial packaging solutions to commercial clients across the UK
After this apprenticeship
Although a position could be possible, please note that there is no
guarantee of this after the apprenticeship.
Things to consider
Applicants for the Administration Assistant Level 2 must be aged 16-24. A Business Administrator Level 3 apprenticeship may be considered for suitable applicants outside this age range.