Summary
To support the customers and the department with administration duties.
To deliver a professional, timely, efficient and friendly service to our customers both internal and external.
What you will do at work
- To maintain all customer records and documentation
- To support other departments daily in administrative duties
- To maintain online customer records accurately
- To help with production and collation of reports for Head of Sales
- To provide support and assist where possible in answering and resolving day to day customer queries, including opening the post, answering the telephone and responding to emails
- Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line
- To always comply with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour
- Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time
Training
Work-based learning with attendance once per month at Hertford Regional College Broxbourne campus for workshops with Assessor to achieve the Knowledge, skills and behaviours of the Business Administration Level 2 Apprenticeship Standard.
Requirements and skills
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Adaptable
Qualifications
- GCSE English (4-9) – essential
- GCSE Maths (4-9) – essential
About this employer
Producer and distributor of roofing products to the UK market. We are part of a larger group with manufacturing based in South Wales and distribution in Hoddesdon. The role is based in Hoddesdon
After this apprenticeship
There will be opportunities for progression and a permanent position subject to performance.
Things to consider
Long periods on the computer. Some travel may be required in future and a driving licence is a bonus but not essential.