Summary
This is an excellent entry-level opportunity for someone looking to build a career in the health and well-being sector. You will receive hands-on training across reception, customer service, appointment management and membership sales while developing a strong knowledge of the treatments and services available at the centre.
What you will do at work
Key Responsibilities
- Welcoming customers and providing a friendly, professional front of house and reception service
- Booking, amending and managing customer massage and well-being appointments
- Answering incoming telephone calls and making outbound calls to customers where required
- Sending and responding to customer emails and general enquiries
- Becoming knowledgeable about the different massage treatments and wellbeing services we offer so you can confidently assist customers
- Chaperoning customers to their therapist and helping ensure a smooth customer journey throughout their visit
- Explaining massage membership options and the benefits of regular massage to suitable customers
- Working towards individual and centre sales targets for massage memberships and services
- Following up prospective members and customers by telephone and email
- Taking payments and assisting with general reception, booking and customer administration
- Maintaining accurate customer and booking records on the centre systems
- Supporting the wider front of house and therapist team with day-to-day duties around the centre
- Delivering a consistently high standard of customer service at all times
Training
Training will be one day a week at our Golders Green Centre (NW11 7QE).
Requirements and skills
Skills
- Communication skills
- IT skills
- Presentation skills
- Administrative skills
- Patience
Qualifications
- GCSE English (4) – desired
- GCSE Maths (4) – desired
About this employer
The Massage Company Harrow is a professional massage and wellbeing centre providing a range of treatments designed to help customers feel better, move better and make regular massage part of their well-being routine.
Our services include Deep Tissue, Sports, Swedish and Maternity Massage, alongside Physiotherapy and Stretch Therapy. We are focused on delivering excellent customer service and helping customers understand the benefits of regular massage and wellbeing services.
As our Harrow centre continues to grow, we are looking for an enthusiastic Trainee Health & Wellbeing Apprentice to join our Front-of-House team and develop their skills within the health, wellbeing, customer service and sales environment.
After this apprenticeship
The successful candidate can go onto further training, or into employment.
Things to consider
If you do not have the desirable qualifications or work experience, First Rung can assist you with training and work experience opportunities.
Please do not contact the employer directly – all enquiries must go through First Rung.