Summary
As an Apprentice at Get Set UK, you will be the first point of contact for our clients, playing a key role in supporting the RESTART team with high-quality customer service and admin assistance.
This is a fantastic opportunity to start your career, develop strong administrative skills.
What you will do at work
Your day-to-day job:
- Reception Duties: Acting as front of house for the Crawley office; greeting visitors, answering calls, and managing correspondence
- Administrative Support: Providing general office support such as filing, scanning, and document handling
- Telephone Support: Making outbound calls to clients and answering incoming queries
- Diary Management: Scheduling appointments, meetings, and maintaining calendars for the team
- Customer Service: Ensuring all visitors and callers are dealt with professionally and efficiently
- Contract Support: Assisting with administrative duties related to the RESTART Scheme
- Information, Advice & Guidance (Basic IAG): Providing initial guidance to clients when needed
Essential Skills:
- Confident telephone manner
- Excellent IT skills (Microsoft Office)
- Good organisational and time management abilities
- Ability to manage diaries and schedule appointments
Training
- You will achieve the Level 3 Business Administration Apprenticeship Standard
- There will be workshops to attend via Teams
- You will have a mentor for one to one teaching and learning
- In-house training will be given to support specifics of the role
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- GCSE English (4) – essential
- GCSE Maths (4) – essential
About this employer
Get Set UK is part of Palladium, a global organisation with over 60 years’ experience delivering large-scale social and economic programmes.
Get Set UK is more than just an employment services provider; we’re here to nurture potential and help people move towards a better tomorrow. We support people to make positive changes in their lives and believe people should be able to fulfil their potential, whatever their circumstances.
Our mission is to empower, ignite opportunities, support resilience and nurture career success for everyone. Everything we do is about helping people get access to the support and training they need to find rewarding work and move their lives forward
After this apprenticeship
There will be ongoing opportunities for career progression and professional development for the right candidate upon completion of the apprenticeship for the right candidate.
Things to consider
You will need a DBS. This will be applied for by the company.
Employee benefits
As part of the Get Set UK team, you’ll enjoy:
- Competitive salaries that appreciate your hard work and dedication
- Healthcare packages that prioritise your wellbeing
- Gym memberships to support your physical health and mental clarity
- An inclusive employee forum where your voice is heard and valued
- Continuous training and development opportunities to help you grow and succeed