Summary
Join our team as an Administration Apprentice and gain valuable experience in a busy branch office. You will develop customer service, communication and IT skills while supporting colleagues, customers and field engineers. This a varied role and future opportunities within the company will be available to start your career.
What you will do at work
The apprentice will support the branch’s daily administrative activities, working closely with office colleagues, customers and field engineers by telephone and email.
Duties will include responding to customer enquiries, booking maintenance visits, processing emergency callouts and reactive breakdowns. Downloading and uploading reports via customer portals. They will also assist with processing LOLER reports alongside a lift technician, ensuring any required actions are recorded and follow-up engineer visits are arranged.
Additional responsibilities will include reviewing documents, maintaining accurate records, inputting data and helping to improve administrative processes within the branch and across the organisation.
This varied role will provide the apprentice with practical experience, opportunities to develop their communication, organisation and IT skills, and the chance to build confidence while learning how a busy service-based business operates.
Q1 Have you carried out any customer communications in the past i.e. email exchanges or telephone conversations
Q2. We currently have ten colleagues in the branch, have you been part of a team?
Training
Level 3 Business Administration Apprenticeship Standard
BPC Grow for Apprentices Personal Development Programme
1 day a week at B&P College to complete their Business Administration course.
Requirements and skills
Skills
- Administrative skills
- Attention to detail
- Communication skills
- Customer care skills
- Initiative
- IT skills
- Organisation skills
- Patience
- Problem solving skills
- Team working
Qualifications
- GCSE English & Maths (4 or above) – essential
About this employer
Andwis Lifts Limited is part of the wider andwis Group, a growing group of specialist businesses providing technical, compliance and safety services across the UK. The Group brings together specialist companies covering areas such as lifts, fire and security, water and pumps, doors and access, and other building compliance services. This gives our employees the opportunity to work within a much larger organisation while still being part of a specialist engineering business. Andwis lifts has a history stretching back more than 35 years and provides lift services across the UK, including planned maintenance, breakdowns, repairs, modernisation and new lift installations. Our engineers work on a wide variety of lift equipment and technologies, meaning apprentices have the opportunity to develop both mechanical and electrical skills while gaining real experience in the field. We believe strongly in developing our own people.
After this apprenticeship
Progression to Full Time employment