Summary
We are looking for a Business Support apprentice to work at our Cannock site. This is a long term career opportunity for the right person and there is scope to progress through the company in various roles.
What you will do at work
The Business Administration Apprentice will support the day-to-day running of the Service Department, gaining practical experience in
- Administration
- Customer service and operational processes within the lift industry.
- Provide general administrative support to the Service Department, assisting with daily tasks and ensuring the smooth running of operations.
- Answer incoming telephone calls and emails, dealing with customer enquiries in a professional and helpful manner.
- Assist with logging lift breakdowns, service requests and maintenance tasks onto the company’s management systems.
- Support the scheduling and coordination of engineers for planned maintenance, breakdowns and repair works.
- Liaise with engineers to obtain job updates, completed paperwork and relevant information.
- Update and maintain accurate customer records, job details and service documentation.
- Assist with monitoring outstanding jobs and following up on incomplete tasks or overdue paperwork.
- Communicate with customers regarding engineer attendance, job progress and service updates.
- Support the preparation of reports, spreadsheets and other administrative documents.
- Assist with processing purchase orders, supplier enquiries and general departmental documentation.
- Work closely with colleagues across the Service and Repairs Departments to ensure effective communication and coordination.
- Learn to use company management systems, including Simpro, alongside Microsoft Office applications.
- Attend team meetings and contribute to improving administrative processes and customer service.
- Develop an understanding of the lift industry, including planned preventative maintenance, breakdown response and repair processes.
- Undertake additional administrative duties as required while working towards the Business Administrator Level 3 apprenticeship qualification.
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Qualifications
- GCSE Maths & English (4-9 (A*- C)) – essential
About this employer
Andwis lifts is built from some of the most experienced lift businesses in the UK. Over the past three years, we’ve brought together Classic Lifts, DAB, Unique Lifts, Concept Elevators, Southern Counties and Bullet Lift Services, each with decades of expertise, strong regional roots and long-standing client relationships. Between them, they represent more than 30 years of lift expertise in the UK
After this apprenticeship
The successful candidate will receive training and support from experienced colleagues, gradually taking on more responsibility as their knowledge, skills and confidence develop.