Summary
As a Business Administration Apprentice, you will support reception and administrative duties, maintain confidentiality, contribute to effective teamwork, and help uphold high standards across the organisation.
What you will do at work
- Answers telephone calls/email enquiries and direct them appropriately
- Assists in maintaining communication with internal and external stakeholders
- Maintains filing systems and records
- Performs record keeping functions; note taking etc
- Schedules appointments for client assessments or reviews
- Uploads and updates care plans on the system
- Occasionally raises invoices and follows up on payments from clients
- Operates office equipment to support office activities
- Carries out administrative tasks as and when required
- Assisting with staff supervision and rota management
- Handling and escalating concerns or complaints when required
- Working closely with the manager to ensure smooth service delivery
Training
- Business Administrator Level 3
- Attend monthly workshops
- Receive ongoing support from a dedicated assessor through regular workplace visits
Requirements and skills
Skills
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Reliable
Qualifications
- GCSE English (C/4) – essential
- GCSE Maths (C/4) – essential
About this employer
Living Waters healthcare Services Limited has years of experience in the caring profession and is an independently owned Domicilliary Care Company aiming to provide high quality personal care and support to clients living in their own homes in the community.
After this apprenticeship
Potential to progress onto a higher level qualification following successful completion of the programme, subject to employer requirements and individual career goals.