Summary
The Administration Assistant Apprenticeship offers an excellent opportunity to gain hands-on experience within a professional medical setting. You will assist with a range of administrative duties, communicate with patients and colleagues, and build the knowledge and skills needed for a successful career in business administration.
What you will do at work
- To provide a high quality receptionist and administrative service for the GP’s to ensure efficiency in patient care
- Deal with telephone and face to face enquiries from staff members, patients, carers, providing information, directing and prioritising queries as appropriate
- Take responsibility for own development, learning and performance
- Support other staff members
- Actively promote the workplace as a learning environment, encouraging everyone to learn from each other
- Understand own responsibilities and accountability
- Participate in planning and implement changes within your area
- To type any referrals as and when required through Choose & Book
- Referrals for Chiropody, Physiotherapy, CPN etc.
- Private referrals for GP’s
- Contacting Solicitors and Insurance Companies
- GP Reports i.e. for Insurance Companies
- Scanning of all letters and documentation
- To carry out all training that is required
- Full knowledge of SystmOne
- To put all administration onto computer i.e. new registrations, re calling of patients that have chronic disease
- To cover reception area when anyone is on sick leave or annual leave
- Create reports for Chronic Disease Registers
- Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone, shredding machine and photocopy machine
- Establish and maintain effective working relationships with co workers, supervisors and the general public
- Any other duties within capabilities as delegated by the Practice Manager or GP
- Confidentiality must be observed at all times
Training
- Middlesbrough College
- Level 2 Administration Assistant
- Day release- one day per week
Requirements and skills
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Initiative
- Non judgemental
Qualifications
- GCSE English (4) – essential
- GCSE Mathematics (4) – essential
About this employer
We are a GP Training Practice with 2 GP partners based within North Ormesby Health Village. We are part of Greater Middlesbrough Primary Care Network, this allows us to offer a wide range of additional services to our patients. Our reception team are here and on hand to help navigate you to the right service for your needs.”
After this apprenticeship
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab)
- Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available