Summary
As an Administration Assistant Apprentice, you will support the smooth running of the office by answering calls, organising appointments, maintaining records, updating systems, and completing general administrative tasks. You will work closely with colleagues and clients to help deliver a professional and confidential service.
What you will do at work
- Acts as company’s receptionist
- Answers telephone calls and directs them appropriately
- Maintains communication with internal and external stakeholders
- Maintains filing systems
- Organises meetings and performs record keeping functions
- Schedules appointments for client assessment reviews
- Uploads and updates care plans on the system
- Raises invoices and follows up on payments from clients
- Operates office equipment to support office activities
- Carries out administrative tasks as and when required
- Promotes and ensure the good reputation of the organisation
- Ensures that all information of confidential nature gained in the course of duty is not divulged to third parties
- Works in a team, contributing to effective team working and participating in reviews of service delivery standards
Training
- You will be pursuing Administration Assistant Level 2 through Weston College
- Receive ongoing support from a dedicated assessor through regular workplace visits
- At the conclusion of your program, your qualification will be assessed through an End Point Assessment
Requirements and skills
Skills
- Communication skills
- IT skills
- Initiative
Qualifications
- GCSE English (C/4) – desired
- GCSE Maths (C/4) – desired
About this employer
Living Waters healthcare Services Limited has years of experience in the caring profession and is an independently owned Domicilliary Care Company aiming to provide high quality personal care and support to clients living in their own homes in the community.
After this apprenticeship
Potential to progress onto a higher level qualification following successful completion of the programme, subject to employer requirements and individual career goals.