Organisations increasingly rely on computer and communications systems in all areas of their operations and decision-making processes and an Information Communications Technician is critical to achieving this. The broad purpose of the Information Communications Technician occupation is to deliver efficient operation and control of the IT and/or telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage).
An Information Communications Technician provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. They could be installing and configuring computer systems, diagnosing hardware and/or software faults, solving technical and application problems, either remotely or in person. Some examples of these issues are slow performance, connection problems, and an inability to access data.
The Information Communications Technician Digital Communications Technician may be desk or field-based resolving faults and issues with communications systems. For example, working for a large telecom’s organisation, they would work with both internal and external customers and could be involved in the build, test and integration of end-to-end customer solutions to support customer order delivery as well as the build, test and maintenance of core and mobile radio access networks.
Entry requirements
The entry requirement for this apprenticeship will be decided by each employer.
