Level 3 ICT Systems Support Course in Hackney. Classes run at New City College Hackney Campus, part-time during the day over 43 weeks. You'll study how IT systems work, how to maintain them, and how to support users when things go wrong. The course covers networking, hardware, software, and security. It suits anyone who can commit to daytime study while managing other responsibilities. This City and Guilds level 3 ict systems support qualification is open to learners aged 19 or over.
Who this course is for
19 plus
What you will learn
You'll learn how to install, configure, and maintain IT hardware and software.
You'll develop skills in diagnosing and fixing technical faults.
You'll understand how networks are set up and managed.
You'll learn how to support end users with IT problems.
You'll study IT security principles and how to protect systems.
You'll gain knowledge of data storage, backup, and recovery processes.
You'll learn how to document technical work and follow IT procedures.
How you will learn
Learning takes place in the classroom at New City College Hackney Campus. You'll be assessed through a combination of practical tasks, assignments, and portfolio evidence that demonstrate your skills across the units. Assessment is ongoing throughout the course rather than in a single exam. Your work is submitted and marked against the City and Guilds specification.
What you will need to bring
The centre will provide most materials. New City College Hackney Campus will confirm anything else you need before you start.
Where next
Jobs you could do
IT support technician. Diagnose and fix hardware and software issues for organisations.
Help desk analyst. First point of contact for user IT problems.
Network support technician. Maintain and troubleshoot network infrastructure.
Systems administrator. Manage servers, accounts, and IT systems day to day.
Desktop support engineer. Set up and maintain computers and devices on site.
IT field engineer. Travel to client sites to install and repair equipment.
What you could study next
Level 4 Higher National Certificate (HNC) in Computing. A natural next step if you want to move into more technical or specialist IT roles.
CompTIA A+ or Network+ certifications. Vendor-neutral qualifications that many IT employers look for alongside a Level 3 Diploma.
Cisco CCNA. A networking certification that opens doors in network engineering and infrastructure roles.
