Level 2 Information, Advice or Guidance Course. Study online. You can work through the course at your own pace, fitting study around your existing commitments. It covers the skills and knowledge needed to give effective information, advice, or guidance to clients in a range of settings, from careers services and housing support to citizens advice and student services. The course typically takes 41 weeks. This is a recognised information, advice or guidance qualification from NCFE CACHE. NCFE CACHE Level 2 Certificate in Information, Advice or Guidance with certificate.
Who this course is for
"This NCFE CACHE Level 2 Certificate in Information, Advice or Guidance is deisgned for people who work in, or are looking to work in, an information, advice or guidance role, such as: careers advisor, counsellor, customer service advisor, debt advisor, employment advisor, help-desk advisor, housing support worker, learning support worker. You could be working in a local authority, careers advice services, voluntary sector organisations, student services, citizens advice services, housing associations. Work/industry placement experience is not required."
What you will learn
You'll learn how to give clear, impartial information, advice, or guidance to clients.
You'll understand the legal and ethical responsibilities that come with an advice or guidance role.
You'll develop skills in active listening and effective communication with clients.
You'll learn how to refer clients to other services when their needs go beyond your remit.
You'll understand how to maintain client confidentiality and handle sensitive information.
You'll explore the range of settings where information, advice, and guidance work takes place.
How you will learn
You'll study online, working through course materials at your own pace. Assessment is through written assignments and portfolio evidence that you submit to your tutor. There are no formal exams. Your tutor will give feedback on your work throughout the course.
What you will need to bring
The centre will provide most materials. Havering Adult College will confirm anything else you need before you start.
Where next
Jobs you could do
Careers advisor: supporting people with career planning and job search
Debt advisor: helping clients manage and resolve financial difficulties
Employment advisor: guiding people into work or training opportunities
Housing support worker: advising clients on housing rights and options
Customer service advisor: handling queries and signposting in service roles
Learning support worker: helping learners access education and training
Help-desk advisor: providing information and guidance in a support setting
Citizens Advice worker: delivering free, impartial advice to the public
What you could study next
Level 3 Certificate in Information, Advice or Guidance: the next step if you want to take on more complex casework or move into a senior advisory role.
Level 3 Award in Advice and Guidance: a shorter qualification focusing on specific aspects of guidance practice.
Level 3 Diploma in Counselling: if you want to move toward a counselling role, this builds on the communication and client-work skills developed here.
