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Free Level 2 Customer Service for Health and Social Care Settings Course at Harlington Adult Education Centre

CostFREE
Duration4 hours
LevelLevel 2
DeliveryClassroom based
Start22 Feb 2027
Study modePart-time
AttendanceDaytime
Awarding bodyNCFE awarding body
Apply now →

About this course

Level 2 Customer Service for Health and Social Care Settings Course in Hillingdon. Classes run at Harlington Adult Education Centre, part-time during the day, over 10 weeks. The course builds your knowledge of customer service practices and communication strategies used in health and social care settings. You'll explore the needs of people using services, their supporters, and health professionals, and learn how to respond to them effectively. This customer service for health and social care settings qualification suits anyone fitting study around other commitments. NCFE Level 2 Award in Customer Service for Health and Social Care Settings with certificate.

Who this course is for

This course is designed for learners looking to develop their knowledge and understanding of the essential skills required when working with customers in the health and social care sector. The Award in Customer Service for Health and Social Care Settings Level 2 enhances learners’ awareness of customer service practices and communication strategies that are crucial in this field.

Learners will build a solid foundation in understanding the needs of customers, including service users, their supporters, health professionals, and other service providers, preparing them for effective interaction in professional health and social care settings.

What you will learn

  • You'll understand the principles of customer service in health and social care settings.
  • You'll learn how to communicate effectively with people using services, their families, and professionals.
  • You'll explore the needs and expectations of different customers in care environments.
  • You'll develop awareness of how to handle queries, concerns, and complaints professionally.
  • You'll understand the importance of dignity, respect, and person-centred communication.
  • You'll learn how to adapt your communication style to different situations and individuals.

How you will learn

Learning takes place in the classroom at Harlington Adult Education Centre, with tutor-led sessions over 10 weeks. Assessment is through written assignments and portfolio-based evidence that you build during the course. There are no formal exams. Your tutor will guide you through each unit and support you in gathering the evidence needed to complete the qualification.

What you will need to bring

The centre will provide most materials. Harlington Adult Education Centre will confirm anything else you need before you start.

Where next

Jobs you could do

  • Care assistant: support people in residential or home care settings.
  • Customer service advisor: handle queries and communications in a care organisation.
  • Healthcare receptionist: first point of contact in a GP surgery or clinic.
  • Support worker: assist individuals with daily living and personal care.
  • Social care administrator: coordinate communications and service queries.
  • Community care worker: deliver care and support in people's homes.

What you could study next

  • Level 2 Diploma in Care: the main qualification for working in adult social care, covering a broader range of care skills.
  • Level 3 Diploma in Adult Care: for those moving into senior or supervisory roles in care settings.
  • Level 2 Certificate in Preparing to Work in Adult Social Care: a wider introduction to the sector if you want to explore care roles more broadly before specialising.
Apply on hillingdon.gov.uk →
Apply now →

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