Level 1 Exploring Occupational Studies for the Workplace Course. Study online. You can work through the exploring occupational studies for the workplace classes at your own pace, fitting study around your other commitments. The course runs over 6 weeks and covers the knowledge and skills employers look for across a range of workplace settings. It is open to adults aged 19 or over. A Customer Service Advisor role is one of the job directions this qualification supports.
Who this course is for
adult only
Entry requirements
19+
What you will learn
You'll explore how different workplaces are organised and how they operate.
You'll develop an understanding of professional behaviour and workplace expectations.
You'll learn how to communicate effectively with colleagues and customers.
You'll identify the skills and qualities employers value in the workplace.
You'll build awareness of health, safety, and wellbeing in work environments.
You'll reflect on your own skills and consider how they match different job roles.
How you will learn
You'll study through online materials you can access in your own time. Assessment is carried out through written tasks and portfolio-based evidence that you complete and submit online. There are no exams. Inspire HQ Nottingham will guide you through the assessment process and let you know what you need to submit at each stage.
What you will need to bring
The centre will provide most materials. Inspire HQ Nottingham will confirm anything else you need before you start.
Where next
Jobs you could do
Customer service advisor. Handle customer enquiries and support.
Receptionist. First point of contact in an office or business.
Retail sales assistant. Serve customers and support store operations.
Administrator. Carry out day-to-day office and business tasks.
Call centre agent. Respond to customer calls and resolve queries.
Warehouse operative. Support logistics and stock management in a team.
What you could study next
Level 2 Certificate in Customer Service. Builds directly on workplace communication skills and is recognised by employers in service roles.
Level 2 Diploma in Business Administration. A step toward office and admin careers.
Level 2 Award in Employability Skills. Strengthens your CV and job-readiness for a wider range of roles.
Functional Skills English or Maths Level 1 or 2. Supports applications for jobs or further training that ask for GCSE-equivalent qualifications.
