Post A Job
Advertise Courses
Search Jobs
Search Courses

Free Level 3 Housing Officer Course in Sutton Coldfield

CostFREE
Duration18 months
LevelLevel 3
DeliveryWork based
StartFlexible
Awarding bodyCIH
Apply now →

About this course

Free Level 3 Housing Officer Course. Work-based training at your workplace, earning while you learn over 18 months.

You study while working in a housing role. The course covers tenancy management, allocations, income management, anti-social behaviour, and resident involvement. You'll also develop skills in leasehold management, repairs, and homelessness support. If you don't already hold Level 2 English and maths, you'll need to achieve that level before completing the course.

You'll finish with a Level 3 Certificate in Housing Services.

Who this course is for

Typical job titles: Generic or specialist housing officer or Neighbourhood officer (for example Anti-social behaviour, resident involvement, Tenancy sustainment, Homelessness, Repairs, Sheltered housing) Neighbourhood co-ordinator or advisor Lettings officer, Allocations officer, Tenancy officer, Income management officer Leasehold management officer, Private sector housing officer, Strategic Housing Officer, Property manager Negotiator, Senior negotiator Occupational profile The housing and property management occupation is customer facing and primarily responsible for the creation and sustainment of successful tenancies in the private and social rented housing sectors. This work must comply with contractual, statutory and legal regulations and approved Codes of Practice.

The work is varied and often includes addressing complex people related matters (for example supporting people to live independently) as well as property related responsibilities. The role incorporates a degree of lone working with minimum supervision whilst predominantly working within the wider organisation and team, communities and external partners.

Housing and property management professionals are proactive in finding solutions to problems and identifying areas for improvement. They take individual responsibility for the quality and accuracy of their work and its administration. At Level 3 some housing and property professionals may also have supervisory responsibility for other people.

The apprenticeship prepares an individual for a range of general housing and property management duties leading to operational or specialist roles.

Entry requirements

Apprentices without Level 2 English and maths will need to achieve this level prior to completion of their Apprenticeship

What you will learn

  • You'll manage tenancy agreements and support tenants to sustain their tenancies.
  • You'll handle allocations and lettings processes.
  • You'll deal with anti-social behaviour cases and resident involvement.
  • You'll support customers facing homelessness and housing need.
  • You'll manage income, arrears, and rent accounts.
  • You'll understand leasehold management and private sector housing.
  • You'll coordinate repairs and property management processes.
  • You'll apply housing law and policy in your day-to-day work.

How you will learn

You learn on the job, applying your skills directly in your housing role. Assessment is work-based and includes a portfolio of evidence, observations in the workplace, and professional discussions with an assessor. Your employer supports your learning throughout the 18 months.

What you will need to bring

The centre will provide most materials. Sutton Coldfield Training will confirm anything else you need before you start.

Where next

Jobs you could do

  • Housing Officer, manages tenancies and housing needs for a landlord or council.
  • Neighbourhood Officer, works with residents on tenancy and community issues.
  • Lettings Officer, handles allocations and letting of social housing properties.
  • Income Management Officer, manages rent accounts and supports tenants in arrears.
  • Anti-Social Behaviour Officer, investigates and resolves neighbour and community disputes.
  • Homelessness Officer, assesses housing need and supports people at risk of homelessness.
  • Leasehold Management Officer, manages leasehold properties and service charges.
  • Property Manager, oversees housing stock and repairs for a housing provider.

What you could study next

  • Level 4 Certificate or Diploma in Housing, deepens your knowledge for senior or specialist roles.
  • Chartered Institute of Housing (CIH) qualifications, the professional standard for housing careers and management roles.
  • Level 5 Housing Management qualifications, suited to those moving into team leader or strategic housing positions.
Apply on suttoncoldfieldtraining.co.uk →
Apply now →

Related courses at Sutton Coldfield Training

More courses near you