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Free Level 3 Digital Support Course in Birkenhead

CostFREE
Duration18 weeks
LevelLevel 3
DeliveryClassroom based
Start21 Jan 2027
Study modePart-time
AttendanceDaytime
Awarding bodyNCFE awarding body
Apply now →

About this course

Free Level 3 Digital Support Course in Birkenhead. Classes run at Wirral Met College Twelve Quays Campus, part-time during the day over 18 weeks.

The course covers digital systems, troubleshooting, and user support. You'll build practical knowledge across a range of digital support topics and develop the wider sector awareness employers look for. No formal qualifications are needed to apply. You'll have an interview to confirm the course is the right fit for you.

You'll finish with an NCFE Certificate in Digital Support at Level 3.

Who this course is for

This qualification is designed for individuals looking to develop the practical knowledge and skills needed for roles within the digital support sector. By completing the required units, learners gain a solid understanding of digital systems, troubleshooting, and user support. The course also helps build wider sector awareness, preparing learners for a range of digital support roles or further specialist training.

Entry requirements

You must be 19 or over on or before 31st August to study on this course. Applicants may be considered on their individual skills and experience. You do not need formal qualifications for this course. However, you must be able to read and write clearly, interpret tasks, be willing to work independently, produce answers in a legible and understandable form and organise information clearly and coherently. Satisfactory interview and demonstrate your interest in this career pathway.

What you will learn

  • You'll develop practical knowledge of digital systems and how they work.
  • You'll learn how to troubleshoot common technical problems.
  • You'll practise providing user support in digital environments.
  • You'll build awareness of the digital support sector and the roles within it.
  • You'll develop skills in organising and communicating technical information clearly.

How you will learn

You'll study in a classroom at Wirral Met College Twelve Quays Campus. Learning is unit-based, covering the knowledge and practical skills needed for digital support roles. Assessment is through the completion of required units, which may include written tasks, practical exercises, and evidence of your understanding.

What you will need to bring

Wirral Met College Twelve Quays Campus will confirm what you need before you start.

Where next

Jobs you could do

  • IT support technician, provides first-line technical help to users.
  • Digital support analyst, troubleshoots systems and resolves user issues.
  • Helpdesk advisor, handles technical queries by phone, email, or chat.
  • IT administrator, maintains digital systems and user accounts.
  • Technical support agent, supports customers with software or hardware problems.

What you could study next

  • Level 4 Certificate or Diploma in IT or Digital Technologies, a natural next step for those wanting to specialise further.
  • CompTIA A+ or similar vendor certification, valued by employers for hands-on technical roles.
  • Higher National Certificate (HNC) in Computing, a Level 4 qualification for those aiming toward a degree in IT or a related field.
Apply on wmc.ac.uk →
Apply now →

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