Free Level 2 Understanding Behaviour that Challenges Course Online – Learn Hillingdon Online

Name: Free Level 2 Understanding Behaviour that Challenges Course Online – Learn Hillingdon Online
Availability: InStock

CostFREE

Duration4 hours

LevelLevel 2

DeliveryOnline

Start6 Nov 2026

Study modePart-time

AttendanceDaytime

Awarding body

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About this course

Free Level 2 Understanding Behaviour that Challenges Course. Study online at your own pace, fitting learning around your other commitments.

The course covers how to communicate effectively with people who display challenging behaviour. You'll learn to reflect on your own practice and manage behaviour-related incidents. Topics include understanding the causes of challenging behaviour and how to respond appropriately. The course takes around 4 hours of study in total.

You'll finish with an NCFE Certificate in Understanding Behaviour that Challenges.

Who this course is for

What You Will Learn: Learn how to communicate effectively, reflect on your professional practice, and manage behaviour‑related incidents and all of the essential skills for roles that involve supporting children, young people, and vulnerable individuals. This certificated personal learning and development course strengthens the practical knowledge needed for a variety of education and care‑based job roles, including: The purpose of this course is: Teaching Assistant Learning Support Assistant (LSA) Early Years Practitioner Classroom Support Worker Behaviour Support Assistant Support Worker in Health or Social Care Youth Support or Community Support Roles The Course Is Suitable For: The course is ideal for professionals working in Childcare, Education, or Health and Social Care, or for those aiming to progress into roles where behaviour management, communication, and reflective practice are core responsibilities.

What you will learn

You'll identify the possible causes of behaviour that challenges.
You'll learn how to communicate effectively when supporting someone displaying challenging behaviour.
You'll explore how to reflect on your own professional practice.
You'll understand how to manage and respond to behaviour-related incidents.
You'll recognise the impact of challenging behaviour on individuals and those around them.

How you will learn

You study online, working through course materials at your own pace. Assessment is by written questions or a short assignment completed online. You submit your work digitally, and it is marked against the qualification criteria. No classroom attendance is required.

What you will need to bring

You'll need a device with internet access to study and submit your work. Learn Hillingdon Online will confirm what else you need before you start.

Where next

Jobs you could do

Care assistant, supports adults or older people in care settings.
Support worker, helps individuals with learning disabilities or mental health needs.
Teaching assistant, supports pupils in a school or specialist education setting.
Autism support worker, works alongside autistic individuals in care or education.

What you could study next

Level 3 Diploma in Adult Care, the next step for those moving into senior support roles.
Level 3 Award in Education and Training, useful if you want to move into a teaching or training role.
Level 3 Certificate in Understanding Autism, builds specialist knowledge for roles supporting autistic people.

Apply on hillingdon.gov.uk →