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Free Level 2 Travel and Tourism Course in Solihull

CostFREE
Duration1 year
LevelLevel 2
DeliveryClassroom based
Start1 Sep 2027
Study modeFull-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
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About this course

Free Level 2 Travel and Tourism Course in Solihull. Classes run at Solihull College and University Centre, full-time during the day.

The course covers customer service, retail travel, overseas resort work, visitor attractions, and UK destinations. You'll visit local tourist attractions and take part in a residential trip, including a coach transfer and an overseas rep's welcome meeting. The course takes one year to complete.

You'll need at least two GCSEs at grade D/3 or above, including English Language, plus a reference and a successful interview. You'll finish with a Level 2 Diploma in Travel and Tourism.

Who this course is for

If you have completed the Level 1 Travel & Tourism Diploma or are eligible to get straight in to this Level 2 programme, you will learn in more detail about the travel and tourism industry, with greater emphasis on modules such as retail and customer service as well as being introduced to modules regarding visitor attractions, UK destinations and being a rep abroad.

During the course you will study the following:

  • Customer Service,
  • Retail Travel,
  • Overseas Resort Reps,
  • Visitor Attractions,
  • UK Destinations.

Entry requirements

2 GCSE grades at D/3 or above.

Progression from a Level 1 course or above.

You will need to have a suitable reference and undertake a successful interview.

What you will learn

  • You'll develop customer service skills for the travel industry.
  • You'll learn how retail travel agencies operate and sell holidays.
  • You'll explore the role of an overseas resort rep, including welcome meetings and transfers.
  • You'll study UK destinations and what makes them attractive to visitors.
  • You'll learn about visitor attractions and how they are managed.
  • You'll gain practical experience through day visits and a residential trip.

How you will learn

Most of your time will be in the classroom. You'll also take part in visits to local tourist attractions and a residential trip during the summer term. Assessment is through practical assignments and coursework throughout the year. The UK Destinations unit is assessed by an online exam.

What you will need to bring

You'll need to dress smartly and wear an appropriate uniform, details of which will be confirmed on enrolment. There is an additional cost of £350 to cover study visits for the academic year. You'll also need to purchase a uniform. Solihull College and University Centre will confirm anything else you need before you start.

Where next

Jobs you could do

  • Travel consultant, advises customers and books holidays in a travel agency.
  • Holiday rep, supports guests at overseas resorts on behalf of a tour operator.
  • Visitor attraction assistant, helps visitors at museums, theme parks, or heritage sites.
  • Customer service advisor, handles enquiries and bookings for a travel or tourism business.
  • Tour operator assistant, supports the planning and delivery of package holidays.

What you could study next

  • Level 3 Travel and Tourism Diploma, the natural next step for those wanting to work at a higher level or move into supervisory roles.
  • Level 3 Extended Diploma in Travel and Tourism, a broader qualification that can support entry to higher education.
  • A foundation degree or HND in Travel, Tourism or Hospitality (Level 4 or 5), for those aiming toward management roles in the sector.
Apply on solihull.ac.uk →
Apply now →

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