Free Level 2 Travel and Tourism Course in Durham. Classes run full-time at Framwellgate Moor Campus, New College Durham. The course runs over one year and gives you a thorough grounding in the travel and tourism industry. You'll study how the industry works, the destinations people visit, and the customer service skills employers look for. Entry requirements include a minimum of four GCSEs at grade 3 or above, ideally including English and maths, or a Level 1 Travel and Tourism qualification. A uniform is required for all travel and tourism classes.
Who this course is for
Course may be subject to change.
This dynamic full-time course will give you an excellent understanding of the travel and tourism industry, and prepare you for further study.
Entry requirements
Please refer to College website.
What you will learn
You'll explore how the travel and tourism industry is structured and how it operates.
You'll learn about popular tourist destinations and what makes them appeal to different travellers.
You'll develop customer service skills used in travel and tourism roles.
You'll study how travel products and services are sold and marketed.
You'll understand the role of transport and accommodation providers in the industry.
You'll learn how to handle travel-related enquiries and support customers with bookings.
How you will learn
You'll learn through classroom-based sessions at Framwellgate Moor Campus. Teaching is full-time and daytime. Assessment is through a combination of coursework, assignments, and practical tasks set throughout the year. You'll build a portfolio of evidence as you progress through the course.
What you will need to bring
You'll need to wear a uniform for all travel and tourism sessions. The uniform is purchased from an external supplier. Order forms can be requested from New College Durham. The centre will confirm any other costs or materials you need before you start.
Where next
Jobs you could do
Travel agent, helping customers plan and book holidays
Holiday rep, supporting tourists at UK or overseas destinations
Airline customer service agent, working at check-in or in the cabin
Tour operator assistant, putting together travel packages
Visitor attraction staff, working at museums, theme parks, or heritage sites
Hotel receptionist, the front-of-house role in hospitality
Cruise line crew member, customer-facing roles on board ships
What you could study next
Level 3 Diploma in Travel and Tourism. The natural next step if you want to deepen your knowledge and move into supervisory or specialist roles.
Level 3 Extended Diploma in Travel and Tourism. A broader qualification that can support entry to higher education in tourism or hospitality.
Higher National Certificate (HNC) in Hospitality or Tourism Management. For those looking to move into management or degree-level study.
