Level 2 Travel and Tourism Course in Gateshead

CostContact the provider
Duration1 year
LevelLevel 2
DeliveryClassroom based
Start1 Sep 2027
Study modeFull-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body

Contact Gateshead College for more info about costs.

About this course

Level 2 Travel and Tourism Course in Gateshead. Classes run at Gateshead College Baltic Campus, full-time during the day. It's free if you're 16 to 18 years old. If you're 19 or over, free tuition may be available depending on your circumstances.

The course covers world and UK holiday destinations, how airlines, tour operators, hotels, and travel agents operate, and how visitor attractions are run. You'll also develop customer service skills and learn how to sell travel products. There's a focus on the holiday rep role too. The course takes one year to complete.

You'll finish with a City and Guilds Level 2 Diploma in Travel and Tourism.

Who this course is for

You’ll study all aspects of the travel and tourism industry including world and UK holiday destinations and attractions. You will develop your knowledge of the travel and tourism industry, looking at how airlines, tour operators, hotels, travel agents and visitor attractions operate.

You will develop skills around customer service and explore how to sell travel and tourism products. Due to the popularity of a job as a holiday representative you will also get the chance to develop your knowledge and understanding of the role by greeting passengers on arrival and presenting a welcome meeting.

You will gain valuable work experience in a real environment as well as attend visits to travel and tourism destinations and organisations. You could enter employment as a holiday representative, travel advisor, hotel receptionist or a role within an airline or tourist attraction.

Entry requirements

Please see factsheet

What you will learn

  • You'll explore world and UK holiday destinations and attractions.
  • You'll learn how airlines, tour operators, and hotels operate.
  • You'll understand how travel agents and visitor attractions work.
  • You'll develop customer service skills for the travel industry.
  • You'll learn how to sell travel and tourism products.
  • You'll build knowledge of the holiday representative role.

How you will learn

You'll learn through classroom-based sessions at Gateshead College Baltic Campus. Teaching covers industry knowledge, customer service, and sales skills. Assessment is likely to include assignments and practical tasks throughout the year. Contact the college for full details on how you'll be assessed.

What you will need to bring

Gateshead College Baltic Campus will confirm what you need before you start.

Where next

Jobs you could do

  • Travel consultant, advises customers and books holidays and flights.
  • Travel agent, sells travel packages in a high street or online agency.
  • Holiday representative, supports tourists at resorts abroad.
  • Customer service advisor, handles bookings and queries for a travel company.
  • Visitor attraction assistant, works at a tourist site or heritage venue.
  • Tour operator assistant, helps plan and coordinate travel packages.

What you could study next

  • Level 3 Travel and Tourism qualification, takes your knowledge further and opens supervisory roles.
  • Level 3 Business qualification, useful if you want to move into management or run your own agency.
  • Higher National Certificate (Level 4) in Travel and Tourism Management, a step toward management roles in the industry.
  • An apprenticeship in travel services, lets you earn while you build on this qualification.

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