This qualification aims to provide learners with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role. Learners will develop essential knowledge of how to carry out customer service tasks such as how to manage information and support events. Learners will also learn how to apply their knowledge in a variety of industries and job roles.
Entry requirements
To be interested in progressing to a customer service role or to want to develop current customer service skills.
