Free Level 2 Progression Course in Mansfield. Classes run at West Notts College Old Town Hall Adult Learning Centre, part-time on Tuesday mornings. No previous experience or qualifications are needed. You'll have an initial assessment to make sure this level 2 progression qualification is the right fit for you. Over 14 weeks, you'll build customer service knowledge, digital workplace skills, and communication techniques. The course also helps you prepare for interviews and explore career options. It runs in small adult-only groups at a manageable pace.
Who this course is for
This free course is designed to help adults build the skills, confidence and knowledge needed to succeed in today’s competitive job market. Delivered in small, supportive, adult-only classes, it provides a welcoming environment where learners can develop at their own pace.
Entry requirements
No previous experience or skills are required.
What you will learn
You'll develop customer service skills, including how to create positive experiences for customers.
You'll learn how to handle information and create digital content using workplace tools.
You'll practise communicating effectively using digital platforms.
You'll learn how to stay safe and act responsibly online.
You'll build skills to troubleshoot common technical problems.
You'll develop clear communication skills for sharing information in different situations.
You'll prepare for job interviews, including how to present yourself confidently to employers.
You'll explore your own skills and qualities and match them to potential career options.
How you will learn
Classes run in a small, supportive group setting for three hours each Tuesday morning. Learning is classroom based and delivered at a pace that suits adult learners returning to study. You'll take part in group activities and discussions. Assessment is through coursework and tasks completed during the course, with tutor support throughout.
What you will need to bring
The centre will provide most materials. West Notts College Old Town Hall Adult Learning Centre will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries and supporting customers day to day.
Receptionist: welcoming visitors and managing communications at a front desk.
Retail Assistant: serving customers and supporting store operations.
Admin Assistant: carrying out office tasks and digital correspondence.
Call Centre Agent: responding to customer queries by phone or online.
Data Entry Clerk: inputting and managing information using digital tools.
What you could study next
Level 2 Certificate in Customer Service: builds directly on the customer service knowledge from this course and is recognised by employers in retail, hospitality, and office roles.
Level 2 Functional Skills in English or Maths: strengthens the core skills many employers ask for and opens doors to further training.
Level 3 Business Administration Diploma: a natural next step if you want to move into supervisory or office management roles.
