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Level 2 IT Support Course in Birmingham

CostFREE
Duration1 year
LevelLevel 2
DeliveryClassroom based
Start7 Sep 2026
Study modePart-time
AttendanceEvening
Awarding bodyCity & Guilds awarding body
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About this course

Free Level 2 ICT Systems Support Course in Birmingham. Evening classes run at South & City College Birmingham Digbeth Campus, so you can fit study around work or other commitments. You'll cover customer support, installation and configuration of networked devices and operating systems, network infrastructure design, and the testing and monitoring of networked equipment. The course also includes network operating systems, servers, and clients. Entry requires four GCSEs at Grade 3 or above (preferably including English and maths), or a Level 2 in an IT-related qualification. All applicants are interviewed. The course runs for one year part-time.

Who this course is for

Do you want a career in computer hardware, software, networking and cyber security? Networking and cybersecurity are fast growing sectors in the world of IT. This course is for you if you want a career or an apprenticeship in the IT and telecoms sectors to learn, practise and develop skills for a variety of employment roles such as: cyber security technician, network manager, first and second line support technicians and infrastructure technicians.

Entry requirements

You need four GCSEs at Grade 3 or above (preferably including English and maths), or a Level 2 in an IT related qualification and above all, an interest in this specific area relating to technical skills and professional competence.

All offers will be subject to a successful interview.

What you will learn

  • You'll configure and install networked devices and operating systems.
  • You'll test, maintain, and monitor networked equipment.
  • You'll design and plan building network infrastructure.
  • You'll install and configure network operating system servers and clients.
  • You'll develop customer support skills for IT and telecoms environments.
  • You'll build practical knowledge of cyber security principles and techniques.

How you will learn

You'll learn through classroom-based sessions at the Digbeth Campus. Teaching covers both theory and practical skills across networking, cyber security, and IT support. All offers are subject to a successful interview before you start. Assessment methods for this City and Guilds qualification follow the requirements of the Diploma specification; the college will confirm the full assessment details when you apply.

What you will need to bring

The centre will provide most materials. South & City College Birmingham Digbeth Campus will confirm anything else you need before you start.

Where next

Jobs you could do

  • Cyber security technician: monitor and protect systems from threats
  • Network manager: oversee an organisation's IT network infrastructure
  • First-line support technician: handle initial IT queries and fixes
  • Second-line support technician: resolve escalated technical issues
  • Help desk technician: provide day-to-day IT assistance to users
  • IT support technician: maintain hardware, software, and connectivity
  • Infrastructure technician: support and maintain core IT systems

What you could study next

  • Level 3 Diploma in ICT Systems and Principles: deepen your technical knowledge and move toward specialist roles in networking or cyber security.
  • IT or Cyber Security Apprenticeship: combine paid work with structured training at Level 3 or above.
  • CompTIA or Cisco certifications: vendor qualifications that employers in networking and security actively look for, and a natural next step after your Level 2 ICT systems support qualification.
Apply on sccb.ac.uk →
Apply now →

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