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Free Level 2 Hospitality Course in York

CostFREE
Duration1 year
LevelLevel 2
DeliveryClassroom based
Start1 Sep 2026
Study modeFull-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
Apply now →

About this course

Free Level 2 Hospitality Course in York. Classes run at York College, full-time during the day. This hospitality qualification covers the practical skills and knowledge you need to work in hotels, restaurants, cafes, and event venues. The course takes one year to complete. You'll cover areas such as customer service, food and beverage service, and working as part of a hospitality team. The City and Guilds NVQ Diploma in Hospitality Services is a recognised hospitality certificate that employers in the sector look for.

Who this course is for

Please see the York College website for full details of this course: https://www.yorkcollege.ac.uk/

Entry requirements

Please see the York College website for full details of this course: https://www.yorkcollege.ac.uk/

What you will learn

  • You'll develop customer service skills for hospitality settings.
  • You'll learn how to serve food and beverages to a professional standard.
  • You'll understand how to maintain a safe and hygienic working environment.
  • You'll practise working as part of a hospitality team under real service conditions.
  • You'll learn how to handle customer queries and complaints professionally.
  • You'll build knowledge of hospitality operations across different venue types.

How you will learn

You'll learn through classroom sessions and practical, hands-on activities at York College. Assessment for the NVQ Diploma is competence-based. This means you'll be observed carrying out tasks and assessed on your performance in the workplace or simulated environments. You may also complete written assignments or answer questions to show your knowledge. Your assessor will work with you throughout the course to track your progress.

What you will need to bring

The centre will provide most materials. York College will confirm anything else you need before you start.

Where next

Jobs you could do

  • Hospitality team member. Front-of-house or back-of-house hotel and restaurant roles.
  • Waiter or waitress. Food and beverage service in restaurants, cafes, and hotels.
  • Bar staff. Drinks service in pubs, bars, and hospitality venues.
  • Hotel receptionist. Guest check-in, bookings, and customer queries.
  • Catering assistant. Supporting kitchen and service teams in catering settings.
  • Events assistant. Supporting the delivery of conferences and hospitality events.

What you could study next

After this Level 2 qualification, you could move on to a Level 3 Diploma in Hospitality Supervision and Leadership, which prepares you for supervisory and team leader roles. A Hospitality Team Member Apprenticeship is another option, combining paid work with structured training. If you want to move into management, a Level 4 or Level 5 qualification in Hospitality Management would be the next step.

Apply on yorkcollege.ac.uk →
Apply now →

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