Level 2 ESOL Skills for Life (Reading) Course. Study online at your own pace, fitting learning around your schedule. Funding may be available depending on your circumstances, and fees may apply for others. This esol skills for life (reading) course focuses on practical English reading skills for everyday and work situations, including customer-facing roles. It typically takes around 1 hour to complete. The course leads to the Ascentis Level 2 ESOL Skills for Life (Reading) qualification, a recognised esol skills for life (reading) certificate.
Who this course is for
Get ready for customer service courses with confidence. Build practical English for customer facing roles.
What you will learn
You'll read and understand everyday written English texts.
You'll identify key information in documents, notices, and instructions.
You'll interpret written material used in customer service and workplace settings.
You'll build confidence reading formal and informal written English.
You'll develop skills to support work in customer-facing roles.
How you will learn
You'll study online, working through reading tasks and exercises at your own pace. Assessment is through a reading-based task or test that measures your ability to understand and respond to written English texts at Level 2. You'll have an initial assessment to confirm this is the right level for you, and your learning plan will be set from there.
What you will need to bring
The centre will provide most materials. ACL Essex will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: reading and responding to written customer queries
Receptionist: handling written communications and correspondence
Retail Assistant: reading product information, instructions, and notices
Call Centre Agent: understanding written scripts and customer records
Administrator: reading workplace documents and emails
Care Assistant: reading care plans and written instructions
What you could study next
Once you have your level 2 esol skills for life (reading) certificate, you could move on to:
Level 2 ESOL Skills for Life (Writing) or (Speaking and Listening) to round out your English skills
Functional Skills English Level 2, which is the recognised GCSE English equivalent and accepted by many employers
A customer service or business administration qualification to support a move into office or customer-facing work
