Free Level 2 Customer Service for Hospitality Course in Stirling. Classes run at Triage Stirling, part-time during the day. The course runs over 15 days, so you can fit study around other commitments. You'll cover what excellent customer service looks like in hospitality settings, from handling guest needs to working as part of a team. There are no formal entry requirements, so you can start without previous qualifications. The level 2 customer service for hospitality classes are free to attend.
Who this course is for
Residents of Sunderland
Entry requirements
Nor formal entry requirements
What you will learn
You'll explore what excellent customer service means in hospitality environments.
You'll learn how to meet and exceed guest expectations.
You'll develop skills in handling customer complaints and difficult situations.
You'll understand how teamwork supports service quality in hospitality settings.
You'll learn how to communicate clearly and professionally with customers.
You'll explore the standards and behaviours employers expect in hospitality roles.
How you will learn
You'll learn through classroom-based sessions at Triage Stirling. Assessment is through written assignments and workbook tasks that you complete during the course. There are no exams. Your tutor will support you through each unit, giving you feedback as you go.
What you will need to bring
The centre will provide most materials. Triage Stirling will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor, handling guest queries and complaints in hospitality
Hotel Receptionist, welcoming and assisting guests at the front desk
Restaurant Host or Hostess, managing bookings and greeting diners
Bar Staff, serving customers and maintaining a positive guest experience
Café Assistant, delivering friendly and efficient counter service
Retail Customer Service Assistant, supporting customers in a shop environment
What you could study next
Level 2 NVQ Certificate in Hospitality Services: builds on this qualification with practical, on-the-job assessment and is recognised by hospitality employers.
Level 3 Diploma in Hospitality Supervision and Leadership: suited to those aiming for a supervisory or team leader role in a hospitality setting.
Level 2 Functional Skills in English or Maths: strengthens your applications if employers ask for GCSE-equivalent qualifications.
