Free Level 2 Conflict Management Course in Ellesmere Port. Classes run at Bespoke Care Cheshire, full-time in a single day. This free conflict management course covers the knowledge and skills needed to recognise, prevent, and manage conflict situations. It suits those looking to work in counselling, care, or other roles where managing difficult interactions is part of the job. The course runs over one day, making it a focused and practical route to a conflict management qualification.
Who this course is for
Learners who want to work in counselling and/pr conflict management
What you will learn
You'll identify the causes and warning signs of conflict.
You'll understand how to de-escalate tense or difficult situations.
You'll learn communication techniques that reduce the risk of conflict.
You'll recognise the impact of conflict on individuals and organisations.
You'll understand your responsibilities and boundaries when managing conflict.
You'll apply strategies to keep yourself and others safe during conflict situations.
How you will learn
The course is classroom based and delivered in a single full day. You'll take part in tutor-led sessions covering conflict theory and practical techniques. Assessment is through a short knowledge-based test or written questions, as required by Highfield for the Level 2 Award in Conflict Management.
What you will need to bring
The centre will provide most materials. Bespoke Care Cheshire will confirm anything else you need before you start.
Where next
Jobs you could do
Care assistant. Supporting clients in community or residential settings.
Support worker. Working with vulnerable adults or young people.
Counselling support worker. Entry-level role in counselling services.
Housing officer. Managing tenant disputes and difficult conversations.
Customer service advisor. Handling complaints and escalated situations.
Security officer. Entry-level security work in retail or public venues.
Mental health support worker. Assisting people in crisis or distress.
What you could study next
Level 2 Award in Door Supervision (SIA). Required if you want to work as a licensed door supervisor.
Level 3 Award in First Aid at Work. Strengthens your profile for care and support roles.
Level 3 Diploma in Counselling. The next step if you want to move into qualified counselling work.
Level 2 Certificate in Understanding Mental Health. Builds on conflict management skills in care and support settings.
