Free Level 2 Cabin Crew Course in Hammersmith and Fulham. Classes run at Hammersmith and Fulham College, part-time during the day. The course runs over 5 months and covers the knowledge and practical skills needed to work as cabin crew. You'll study passenger announcements, emergency procedures, health and safety, selling techniques, and teamwork. Practical sessions take place in replica environments including an airline cabin and check-in area. Entry requirements apply, including some customer service experience.
Who this course is for
Adults (19+)
Entry requirements
We recommend that you have: At least two GCSEs at grade 4 or above, including English and Maths or Functional Skills in English at Entry Level 3 (Reading, Writing, Speaking and Listening - yourcertificate must confirm all three have been achieved) and Functional Skills in Maths at Entry Level3 Intermediate level IT skills A minimum of 3 months' recent customer service experience, including voluntary work We will check that the course is right for you at enrolment.
What you will learn
You'll learn how to make passenger announcements clearly and professionally.
You'll study emergency procedures and passenger safety responsibilities.
You'll develop selling techniques used in aviation and travel roles.
You'll practise check-in desk procedures and passenger assistance skills.
You'll understand health, safety, and security requirements for cabin crew.
You'll build the teamwork skills needed to deliver consistent in-flight service.
You'll create a portfolio of work showing your progress through the course.
How you will learn
You'll learn in a classroom and in replica travel environments, including an airline cabin and check-in area. Assessment is through coursework and practical assignments, all marked by your tutors. You'll build a portfolio throughout the course to show what you've learned. Tutors give feedback on your work as you go.
What you will need to bring
The centre will provide most materials. Hammersmith and Fulham College will confirm anything else you need before you start.
Where next
Jobs you could do
Cabin crew member, serving passengers on short or long-haul flights.
Airline check-in agent, assisting passengers at the airport desk.
Airport customer service agent, supporting travellers through the terminal.
Travel consultant, advising customers on flights and holiday packages.
Ground handling agent, coordinating passenger and baggage services.
Airline lounge host, providing premium service to business travellers.
What you could study next
Level 3 Certificate or Diploma in Travel and Tourism: deepens your knowledge of the industry and can support supervisory roles.
Level 3 Customer Service Qualification: builds on the service skills from this course and is valued across aviation and hospitality.
Airline-specific training programmes: many airlines run their own cabin crew training once you have a relevant qualification and meet their requirements.
