Free Level 2 Business Support Course in Halesowen. Classes run at Barnardo's Midlands ETS, full-time during the day. This free business support course covers the everyday administrative tasks that keep organisations running. You'll build practical skills in areas such as communication, document handling, and business processes. The course runs for around 311 hours in total. It suits anyone looking to move into a business support or admin role.
Who this course is for
Level 2 will suit you if you are working in or want to work in a business support role. You're interested in learning how to carry out everyday administrative tasks.
What you will learn
You'll learn how to carry out everyday administrative tasks in a business setting.
You'll develop written and verbal communication skills used in professional environments.
You'll learn how to manage and produce business documents.
You'll understand how organisations are structured and how different teams work together.
You'll practise handling information and data accurately and confidentially.
You'll learn how to plan and prioritise your own workload.
You'll develop customer service skills relevant to office and business support roles.
How you will learn
You'll learn through classroom-based sessions at the centre. Assessment is through a combination of assignments, portfolio work, and practical tasks that reflect real business support activities. Your tutor will guide you through each unit and give feedback on your progress throughout the course.
What you will need to bring
The centre will provide most materials. Barnardo's Midlands ETS will confirm anything else you need before you start.
Where next
Jobs you could do
Business Administrator: coordinating admin tasks across a team or department.
Office Administrator: day-to-day admin support in any sector.
Receptionist: first point of contact, managing calls and correspondence.
Data Entry Clerk: inputting and maintaining accurate business records.
Administrative Assistant: supporting managers and teams with paperwork and scheduling.
Customer Service Administrator: handling queries and admin in a customer-facing role.
What you could study next
Level 3 Business Administration Qualification: deepens your knowledge and opens doors to senior admin and team leader roles.
Level 2 or 3 Customer Service Qualification: a natural step if you want to specialise in customer-facing work.
Business Administration Apprenticeship (Level 3): combines work and study, leading to a recognised qualification while you earn.
