Free Level 2 Business Admin Course. Study online, at your own pace, over 12 weeks. This free business admin course is fully funded for eligible residents of York and North Yorkshire. You'll build the knowledge and skills used in front-of-house and administrative roles, with a focus on education settings. The course suits people who need flexibility, as all study is done online with no need to travel. You'll work toward two NCFE qualifications, covering business administration and customer service. You must be aged 19 or over, live in the York and North Yorkshire region, and have the right to work and study in the UK.
Who this course is for
If you are eligible and live in York or North Yorkshire, this course is funded for you. You will study online over 12 weeks, with support every step of the way.
Entry requirements
Aged 19 or over. Live in York & North Yorkshire region. Must have the right to work and study in the UK. Must commit to 12-week online course. Eager to build a career in the education and customer service sector.
What you will learn
You'll develop knowledge of business administration processes and procedures.
You'll learn how to manage communications professionally, including handling calls, emails, and visitors.
You'll understand customer service principles and how to apply them in a workplace setting.
You'll explore safeguarding awareness relevant to working in a school environment.
You'll build skills in organising and managing information and records.
You'll gain an understanding of health, safety, and security in an administrative role.
How you will learn
All study is online and self-paced, so you can fit learning around your existing commitments. You'll complete written assignments and knowledge-based assessments to demonstrate your understanding. Work is submitted online and assessed against the NCFE qualification standards. You'll also receive personalised career guidance and a guaranteed job interview opportunity as part of the programme.
What you will need to bring
The centre will provide most materials. Think Employment will confirm anything else you need before you start.
Where next
Jobs you could do
School receptionist, welcoming visitors and supporting front-of-house operations in a school.
Business administrator, handling day-to-day admin tasks in an office or organisation.
Customer service advisor, supporting customers across a range of sectors.
Office administrator, managing records, communications, and scheduling.
Education support administrator, working in a school or college office environment.
Receptionist, acting as the first point of contact in a business or public-sector setting.
What you could study next
Level 3 Business Administration Qualification: a natural next step if you want to move into a more senior administrative or office management role.
Level 2 Customer Service Qualification: builds on the customer-facing skills covered in this course and broadens your options across retail, hospitality, and public services.
Level 3 Education and Training Qualification: relevant if you want to move from a support role into a teaching or training capacity within a school or college.
